Ordering Information

 
PayPal Acceptance Mark

The Online Store uses Paypal for your convenience and security. No Paypal account is required; purchases can be made using credit or debit cards.

Remember to click 'Complete your order' after going through the Paypal payment process. If you do not complete the order, no order will be placed and no money will be taken.

Once your order has been placed, you will receive both a Paypal receipt and an order confirmation email from Statuesque Miniatures. If you do not receive these emails (check your spam folder) please contact Statuesque Miniatures.

If you have a question regarding your order, please contact statuesquemini@gmail.com. Do not reply to the order confirmation or shipping email as, due to an intermittent issue, I may not be able to read your email immediately.

Please ensure you provide the correct address. Statuesque Miniatures cannot be held responsible for items lost due to incorrect address information.

Unless specifically marked as Pre-Order or Restock Pre-Order in the product listing, Statuesque Miniatures will only ever take orders for items we currently have in stock and ready to send. If a product can be added to the shopping cart, it is in stock.

Unless it contains a Pre-Order item, all orders are generally posted within a couple of days as I make Post Office runs on Mondays, Wednesdays and Fridays when possible. You will receive an email once your order has been posted. Please remember to check your email spam folder for the posting confirmation email. Please allow 30 days for delivery to Europe, 45 days for the rest of the world.

Postage and Packaging

UK
P&P to the UK is charged at a flat rate of £2.50 per order for 1st Class Mail, regardless of how many figures are in that order. Larger orders will be sent 1st Class Signed For at no extra cost.

Europe
P&P to Europe is charged at a flat rate of £4 per order, regardless of how many figures are in that order.

Tracked International Mail can be chosen* during the Checkout process for £8.75 per order and a Tracking Number will be sent to you with your dispatch email. Orders over £50 will be sent by Tracked mail* for the basic £4 P&P fee.

Countries in the Royal Mail European Mail Zone are: Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearic Islands, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Irish Republic, Italy, Kazakhstan, Kosovo, Kyrgystan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, Vatican City State.

Rest of the World
P&P to the Rest of the World (excluding Canada*) is charged at a flat rate of £5 per order, regardless of how many figures are in that order.

* Due to postal delays specific to Canada, all orders to Canada will be sent by Tracked International Mail at £9.25 per order (see below). However, if your basket value is £50 or over, the Tracked International Mail price will drop to £5. My apologies that I can't offer the regular shipping price on all orders at this time, but you will have the peace of mind of being able to see where your package is on its journey. It seems that tracked mail is not subject to the same delays as regular mail.

Tracked International Mail can be chosen** during the Checkout process for £9.25 per order and a Tracking Number will be sent to you with your dispatch email. Orders over £50 will be sent by Tracked mail** for the basic £5 P&P fee.

** Where available. Please check HERE (pdf) for the list of 'Tracked' and 'Tracked and Signed' locations from the Royal Mail. Orders over £50 from locations that do not offer Tracked or Tracked and Signed services will be sent by International Signed mail.

Returns

If you wish to return your purchase, please contact me within 14 days of receiving your order. The order must be posted to the address below (at your cost) within 14 days of when you declared your intent to return the order. Upon receiving the returned items, Statuesque miniatures will issue a full refund.

Return Address:
Andrew Rae
Statuesque Miniatures
6 Blarbuie Road
Lochgilphead
PA31 8LE
United Kingdom
 © Andrew Rae 2010-2017. All rights reserved.